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Module 8 – Customer Management & Development

£165.00 £85.00

Description

  • Customer Care & Service opportunities, ladders, retention is key
  • Communication Management ground rules, options, expectations & follow-up
  • The 'Extra Mile' building loyalty, supporters & advocates
  • Key definitions good supplier; good customer; good base
  • Tools for Development & Growth the power of the Matrix - how to target key clients

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